Check below for helpful info on popular questions.

Are your products gluten-free?

All of our ice cream, dairy-free gelato, and sorbet bases are gluten-free unless otherwise noted. Some inclusions and toppings – brownies, cakes, cookie dough, pretzels, etc. – MAY contain gluten, and will always be labeled as such. Our homemade waffle cones, as well as our Joy-brand sugar cones, do contain gluten; a gluten-free Joy-brand cake cone is available at all locations for $1. Additionally, it is important to mention that while we take cross-contamination very seriously and we make every effort in our production facility to avoid it, we do process recipes containing gluten in the same facility and on the same equipment as our gluten-free products.

What products are vegan / are the dairy free gelatos vegan?

ALL of our sorbets and dairy-free gelatos are 100% plant-based and vegan! In addition, we feature Oatly-brand oat milk in our shops for making vegan and dairy-free shakes, and our Joy-brand cone options are all vegan as well. Most toppings are vegan, too – check the allergen and ingredient posting in each shop for seasonal selections.

Can Millie’s accommodate my food allergy/dietary restriction?

We take food safety very seriously. We offer ServSafe food safety training to all production and shop staff, and we have thorough protocols in both our production facility and in our shops for avoiding cross-contamination and maintaining the integrity of our product. When you join us in our shops, please let your scooper know that you have an allergy or wish to avoid a particular ingredient – they’ll gladly answer questions, and use fresh, allergen-free gloves and equipment to scoop your product from the storage freezers to avoid any cross-contamination that may have taken place within the dipping cabinet. In addition, there is always an up-to-date allergen and ingredient chart posted in every shop to help you navigate your experience safely and enjoyably.

Where can I purchase Millie’s?

You can find Millie’s Homemade Ice Cream in our scoop shops, as well as in pints in these stores.

I’m looking for a donation/sponsorship - is that something you guys do?

We sure do! Please email your request on over – if your cause is in line with our core values and missions, we’d love to be involved!

Do you cater or host private events?

We sure do! Our off-site catering & food truck business is handled by the Millie’s Truck Girls, Katie & Kayleigh. They’d love to talk to you about your event or festival. Please e-mail [email protected]. Follow them on IG, too, to see where the truck will be next! @millies_truckgirls.

How do I cancel my account for Millie's recurring delivery box subscription?
Subscriptions can only be cancelled AFTER 21 days from the start to prevent abuse.  To cancel your subscription, log-in to your account using your username & password. Select "My Subscriptions" --> "View" --> "Cancel".
How do I pause my account for Millie's recurring delivery box subscription service?
You may pause your account once per year for up to 4 months.  To do so, log-in to your account using your username & password. Select "My Subscriptions" --> "View" --> "Pause".
When will my card be charged for the Millie's recurring delivery subscription service?
All charges are automatic based upon your original purchase date. So, if you chose the "weekly" option, your card will be charged every 7 days from your original purchase. If you chose the "monthly" option, for example, your card will be charged 28 days (4 weeks) from your original purchase date.
Can I substitute flavors in my delivery box?
Unfortunately, we are not able to accommodate substitutions at this time due to limitations in staffing and production as a result of the current COVID-19 pandemic. We hope you understand. Additional flavors may be available at our local grocery partners; click here to see a list of grocery stores where Millie's pints are sold.
Where do you deliver?
We deliver to all of Allegheny County and a few other places as well! Here are zip codes we currently service: 15006, 15007, 15014, 15015, 15017, 15018, 15020, 15024, 15025, 15028, 15030, 15031, 15032, 15034, 15035, 15037, 15044, 15045, 15046, 15047, 15049, 15051, 15056, 15064, 15065, 15071, 15075, 15076, 15082, 15084, 15086, 15088, 15090, 15091, 15095, 15101, 15102, 15104, 15106, 15108, 15110, 15112, 15116, 15120, 15122, 15123, 15126, 15127, 15129, 15130, 15131, 15132, 15133, 15134, 15135, 15136, 15137, 15139, 15140, 15142, 15143, 15144, 15145, 15146, 15147, 15148, 15201, 15202, 15203, 15204, 15205, 15206, 15207, 15208, 15209, 15210, 15211, 15212, 15213, 15214, 15215, 15216, 15217, 15218, 15219, 15220, 15221, 15222, 15223, 15224, 15225, 15226, 15227, 15228, 15229, 15230, 15231, 15232, 15233, 15234, 15235, 15236, 15237, 15238, 15239, 15240, 15241, 15242, 15243, 15244, 15250, 15251, 15260, 15264, 15272, 15274, 15275, 15276, 15290, 15295, 15068, 15317, 15324, 15668, 16066, 16046
What is your delivery protocol?
It is very important to us that we keep everyone safe in delivering ice cream during the COVID-19 pandemic, and, as such, we are dropping ice cream near your door and are ringing the doorbell or texting recipients after we've returned to our vehicles. We are also wearing disposable gloves and face coverings.

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